What is consulting? *

Consulting is “the providing of expert knowledge to a third party for a fee. Consulting is most often used when a company needs an outside, expert opinion regarding a business decision.” (Source: http://www.businessdictionary.com/definition/consulting.html)

In general, consultants are service providers who assist client organizations in collaboratively diagnosing problems and opportunities to determine best leverage-based interventions for the organization’s growth, profitability and thrivability.

Organization Development(OD) consultants are independent experts who analyze corporate and non-profit environments and recommend changes to improve overall effectiveness of people, processes, and structures.  They are trained to see the entire system as well as the parts of the system.  They understand the interconnectedness of the parts and realize that if one part of the system is changed, it will most likely impact another which needs to be considered before any action is taken. They understand that the “presenting problem” is often not the real problem and that research into deeper causes are necessary to develop sustainable solutions.  Oftentimes, the client is too close to their situation and/or don’t understand systems dynamics and human dynamics operating in their organization.

Potential Interventions: *

Some of the potential interventions an OD consultant might suggest after analyzing the client’s challenges and opportunities:

  • Visioning (Ex: Who have we been?, who do we want to be?, what makes sense given the external environment and our strengths?)
  • Strategic Planning (Ex: SWOT exercise, scenario planning, trends assessment, Balanced Scorecard)
  • Change Management (Ex: leaders need a change management expert to help them with sponsorship, employee engagement, performance management, communication strategies, training related to the change)
  • Leadership Development (Ex:leader’s ability to coach others, project management, strategic thinking)
  • Performance Management (Ex: how to boost employee motivation,steering people toward the vision and strategic plan, decrease turnover, eliminate sexual harassment)
  • Process Management (Ex: organization’s macro process, process documentation throughout organization, process improvement initiatives)
  • Team Building (Ex: establishment purpose of teams, team charter, meeting effectiveness, constructive feedback)
  • New Leader Assimilation Process (Ex: expectations of new leader, expectations of team members)
  • Group Facilitation (Ex: a leadership team wants a neutral facilitator as they work out their differences)
  • Employee Personal Wellness (Ex: stress management, ensuring job fit for each person, healthy lifestyle, conflict resolution)
  • Skills Training (Ex: communication skills, conflict resolution, time management, stress management, influencing skills)

Why engage the support of a consultant? *

“Now we have science saying it: management consultants add value. A formal study, sponsored by the World Bank and using a control group of factories as well as a treatment group, quantified the results. First year economic benefits exceeded the cost of the consulting—with later years’ benefits pure gravy. (Summary in Slate, details fromNick Bloom, hat tip to Tyler Cowen.)

Consulting-Value

Our Consulting Process: *

  1. One hour free consultation to understand the client’s needs and to determine fit between client and consultant
  2. Contract development and signatures
  3. Further diagnosis as needed
  4. Design intervention/engagement and review with client for understanding and approval
  5. Implement & review effectiveness of intervention/engagement
  6. Contract for further assistance as needed/desired (at this point we recommend a thrivability analysis to determine which fundamental practices are missing or insufficient)

To engage our services: *

Contact us.

Sources *

Management Consulting  – Wikipedia
The Value of Management Consulting: Proven – Forbes

Rita SterlingConsulting