Process Management

What is Process Management? *

Business process management (BPM) is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment.

The Association of Business Process Management International (ABPMP)

defines Business Process Management (BPM) as:

“…a disciplined approach

to identify, design, execute, document, monitor, control, and measure

both automated and non-automated business processes

to achieve consistent, targeted results

consistent with an organization’s strategic goals (including customer satisfaction).  

BPM involves the deliberate, collaborative and increasingly technology-aided

definition, improvement, innovation, and management

of end-to-end business processes

that drive business results, create value, and enable an organization

to meet its business objectives with more agility.” 

What is a “Business Process”? *

business process …is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. (Wikipedia)  A business process is displayed graphically in a flowchart.

A Business Process Flowchart Example *

Physician flow-chart

Macro Flowchart *

It can be helpful to start with a macro flowchart that depicts the top major steps in a business process.  For example:



After this, you can take one of the major process steps and drill down diagramming the sub-process steps.  For example, production.


Source: Garment Production Flowchart

Cross-functional Flowchart *

You can also create a cross-functional flowchart where each step is connecting to the department responsible:

Cross-functional Flowchart



 Benefits of Process Management *

  • Increased efficiency
  • Improved customer satisfaction
  • Decreased costs
  • Increased productivity
  • Enhanced worker safety
  • Decreased conflict (improved clarity re: processes & responsibilities)
  • Improved reliability of process and results
  • Elimination of waste of: time, money, and resource
  • Increased ability to apply IT solutions directly to business processes
  • Increased ability to quickly respond to challenges and opportunities
  • Shorter time-to-market for products and services
  • Greater team satisfaction as collaboration and best practices are improved



Sources *

What is a Flowchart?